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phone +44 (0)20 7160 6256
email customerservice@zympay.com
Business hours: 9am to 5pm


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Need help?

phone +44 (0)20 7160 6256
email customerservice@zympay.com
Business hours: 9am to 5pm -
closed weekends and bank holidays.

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Cookie policy

ZymPay uses cookies to keep track of your preferences and profile information.

Cookies are strings of text and numbers containing small amounts of information, which your computer or mobile device downloads when you visit a website.

ZymPay uses cookies for the following purposes:

If you have allowed your browser to accept cookies, we will take this asyour consent to our use of them.

You can control which websites you accept cookies from by modifying the settings in your browser. You can also delete cookies already saved by your browser. You should find information on how to do this in the help menu of your browser.

Our web pages may also contain other similar technologies that recognise which pages youhave visited. This helps us analyse how our site is used and helps us provide you with a better user experience.

Privacy policy

ZymPay places high value on your privacy and is committed to keeping the information we collect about you safe and secure.

As part of our commitment to Anti-Money Laundering and Know Your Customer compliance we collect information by way of registration for our products. The products and services of ZymPay are intrinsically secure and this information is kept for identification and verification purposes.

If you provide information about others please ensure that you have their prior consent.

Sensitive information such as that contained within your passport is held securely in a datavault for electronic matching and verification. This information is not accessible to staff and can only be ‘seen’ by digital ‘eyes’.

ZymPay only collects and uses information about you where we have lawful grounds and legitimate business reasons to do so.

The information we collect is for the specific purpose of providing the services and products you have signed up for, governed by our Terms & Conditions.

We will update our records when you inform us that your details have changed

ZymPay follows information retention policies set out in the Data Protection Act and will ensure that your information is securely disposed when the retention period comes to an end.

We will observe and adhere to your rights under privacy and data protection laws and ensure that queries relating to privacy issues are promptly and transparently dealt with.

ZymPay ensures that appropriate physical and technological security measures are undertaken to protect your information.

When outsourcing processes to third party suppliers we will ensure that they have the appropriate security measures in place and will contractually require them to comply with our privacy policies.

We will ensure that suitable safeguards are in place before personal information is transferred to other countries.

If you have any questions about privacy at ZymPay, please contact the ZymPay Privacy and Data Protection Team at ZymPay Limited, 20-22 Wenlock Road, London, N1 7GU.

This statement of policy was last updated May,